Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use. Emily Post
It is important for leaders to be cognizant of their own feelings and the feelings of others whom they are surrounded by. If a leader is not good gauging other peoples mood, thoughts or attitudes, they are lacking in emotional awareness or as some say emotional intelligence. When leaders lack emotional intelligence, it is difficult for them to assess employees performance, understand their needs, offer incentives, get a feel for team dynamics and more. 360 assessments, evaluations or simple casual conversations are good ways to determine what others are thinking or feelings.