Week 3 Feb. 7: Active Listening

Today’s Tip: When communicating with different generations, recognize that each generation has unique attitudes, expectations and habits.   Carefully listen to the conversation and respond authentically.


  • Every time you have to speak, you are auditioning for leadership. James C. Humes
  • In real life, the most practical advice for leaders is not to treat pawns like pawns, nor princes like princes, but all persons like persons.” James MacGregor Burns
  • Accept the fact that we have to treat almost anybody as a volunteer…” Peter Drucker
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