Communicate in Writing

Communication: Clearly communicates verbally and in writing to all levels of the organization
Behavioral Examples and Videos
Writing • Presents information in a clear and concise manor
• Use correct vocabulary and grammar and avoid slang and offensive language
•  Composes clear, direct, concise, and complete messages
• Use bullet points, tables, or other tools to organize and present detailed or complex information.
• Adapt the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication concepts.
• Use plain talk to explain complex or technical information
•  Use formal writing styles or advanced literary techniques and formats suited to the job.
Recommended Books/Articles
HBR Leadership Collection Books
The 5 Levels of Leadership: Proven Steps to Maximize Your Potential
The Effective Manager 
The Manager’s Communication Toolbox 
How to Win Friends and Influence People in the Digital Age
Good to Great: Why Some Companies Make the Leap and Others Don’t
Communication Best Practices
Communicating to Leaders – 5 Messages Leaders must Manager
Leadership Communication:   A Communication Approach for Senior-Level Managers 
How to Communicate Effectively to Senior Leaders
Sample Developmental Assignments
Writing •   Spend 3 days with clients and report back (presentation or written report)
•   Edit each other’s work. Teaching writing and explaining mistakes will improve your writing skills
•  Write emails to direct reports assigning them a new client or project.


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